Privacy Policy – How CarVerified Protects Your Information

About This Privacy Policy

This Privacy Policy explains how CarVerified collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all CarVerified services, including our website, mobile applications, and vehicle history report services.

Data Controller

Qodeko Ltd (trading as CarVerified) is the data controller responsible for your personal data. ICO Registration Number: ZC098509 If you have any questions about this policy or how we handle your data, you may contact us at support@carverified.co.uk.

Information We Collect

We collect personal data that you provide directly to us, as well as information obtained from trusted third-party data providers, where necessary to deliver our services. This may include:

• IP address, device, and browser information

• Email address and account identifiers

• Account activity (logins, backups, restores)

• Payment and transaction metadata

• Vehicle-related data including DVLA & DVSA records, MOT history, tax status, mileage, keeper changes, and user-added content such as notes or images

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases as defined by UK GDPR:

• Contract: Where processing is necessary to provide services you request, such as vehicle history reports.

• Consent: Where you have given explicit permission, including for marketing communications.

• Legal obligation: Where required to comply with UK law, accounting, or regulatory requirements.

• Legitimate interests: To operate, secure, and improve our platform, prevent fraud, and respond to user enquiries, provided such interests are not overridden by your rights.

How We Use Your Data

We use personal data to generate vehicle history reports, manage user accounts, process payments, maintain security, improve our services, and meet legal obligations. We do not sell personal data to third parties.

Payments

Payments are processed securely through third-party payment providers. CarVerified does not store full card details on its own servers.

Cookies & Analytics

We may use cookies and analytics technologies to understand how our services are used, improve performance, and enhance user experience. These technologies do not directly identify individuals.

Marketing Communications

We will only send marketing communications where you have provided consent. You may withdraw your consent at any time via your account settings or by contacting support@carverified.co.uk.

Data Retention

Personal data is retained only for as long as necessary to provide services, comply with legal obligations, or support legitimate business purposes. Data is securely deleted or anonymised when no longer required.

Your Data Protection Rights

Under UK GDPR, you have rights including the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also request data portability where applicable.

Data Security

We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, and secure infrastructure.

International Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Children’s Privacy

CarVerified services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the app or on our website.

Contact & Complaints

If you have concerns about how your data is handled, please contact us at support@carverified.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).